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FAQs

How do I pay for my order?
You will be required to pay the advised amount into our bank account before your items are ordered.  Once full payment is received, we will send you a confirmation email.  It is at this point that we accept your order and the contract is formed.
 
How will I know when my order is shipped?
Once your order is submitted you will receive an e-mail notification that your order has been received.  You will be given a tentative delivery date.
 
When will my order arrive?
We make every effort to ensure your items are purchased and ready to ship as soon as full payment is received.  Please allow approximately 3 – 5 business days for us to receive your items from the shops.  Your order will take approximately 15 business days to be processed and delivered.
 
I have a question before ordering. What should I do?
You can drop us an email with your question to customerservice@ukshops4u.com  and we will answer your queries within 24 hours.  Please note that we do not accept orders via email.
 
Can I cancel my order?
All orders are final and we strictly do not allow cancellations or amendments once payment is received.
 
Can I return an item?
If you are not completely satisfied with your purchase/s, simply contact us via phone or email to arrange a possible return to the original shop where the purchase was made.  Please bear in mind that your returns and exchanges will be bound by the policy of the shop where the original purchase was made. You will also be liable for all freight costs to and from the UK.
 
What items can't I order?
The following items are classed as prohibited items and must NEVER be packed in baggage, cartons or cases, shipped as cargo for dispatch by airfreight.  These include alcohol, medication, explosives, flammable and non-flammable gas, biological items, and chemicals. Please check with us if you are unsure of an item you want to order. 
 
If you require any further information please contact us on 01582 890323 or email customerservice@ukshops4u.com